DESERT DOWN RANCH WEAR RETURN, EXCHANGE, AND REFUND POLICY
(Instagram & Facebook’s generic policy DOES NOT apply, we go by OUR policy)
SHIPPING
SHIPPING:
- FREE SHIPPING on orders $100+ EXCLUDING all boots.
- To receive free shipping on your order including all boots (Order must be $100+ EXCLUDING the cost of your boots) Checkout with your boot order separately from the rest of your order. Two orders will have to be made, but you will only pay shipping on the boot order.
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We do our best to get orders out in a timely manner, please allow 2-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead!
- We ship via USPS and UPS carriers. You will receive your tracking number via email or text (depending on the information you provide at checkout) with a link that will lead you to the carrier of your package.
LOCAL PICKUP:
- Local pickup orders are typically ready within 1-2 business days!
- These orders can be picked up at our physical location 144 N Broad St, Galesburg IL, during our business hours M-F 9am-4pm.
- When you arrive to our warehouse, please call (309) 509-1353 to be let in to grab your order, or let us know you would like it brought to your vehicle.
- We ask that you pickup your order within 2 weeks of ordering.
- Our return policy goes by the date of your purchase for these orders. Our return window is 14 days, so if you pickup on day 14 you will not be eligible for a return. Please keep this in mind when purchasing! If you do need to return or exchange your item(s) please follow the return and exchange policy below.
ORDER MODIFICATION
ORDER CANCELATION:
- Orders CANNOT be changed, modified, or canceled after checkout!
- We work very hard to get orders out as soon as we are able.
- You may return the item(s) in accordance with our return policy.
PROMO CODES:
- Promo codes of any kind must be applied DURING checkout.
- DDRW will NOT apply a discount code for after checkout.
FINAL SALE-NO EXCEPTIONS
FINAL SALE ITEMS:
- ALL SALE/MARKED DOWN ITEMS (Items in our DESERT DEALS tab OR are purchased during a SPECIAL/PROMOTIONAL SALES excluding brand rep codes)
- Deal Bundles (mystery boxes, buy one get one, etc)
- Customized items
- Cowhide products (excluding shoes)
- Swimsuits
- Bodysuits
- Bralettes
- Jewelry
- Hair Clips
- Hats
- Purses/Bags
- Purse Straps
- Key Chains
- Wallets
- Tumblers
- Koozies
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Holiday Items
COWHIDE PRODUCTS:
- ALL authentic cowhide products vary in color, texture, and pattern.
- Hides do not qualify as defects and will not be refunded.
- ALL CUSTOMIZED COWHIDE PRODUCTS ARE FINAL SALE-NO EXCEPTIONS!
ALL ABOUT RETURNS
EXCHANGES:
- Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color or any other variation.
ALL RETURNS ARE REFUNDED IN THE FORM OF STORE CREDIT ONLY!
- DESERT DOWN RANCH WEAR ACCEPTS RETURNS of unwashed, unworn, undamaged, unaltered, or defective merchandise, that is not a final sale item.
- Returns must be sent to us within 7 BUSINESS DAYS from the date your order was DELIVERED. This meaning the return must be SHIPPED within the 7 business day allowance.
INTERNATIONAL ORDERS CANNOT BE RETURNED
HOW TO MAKE A RETURN:
- You, as the customer, are responsible for purchasing your own return shipping label at your desired carrier.
- To make a return, item(s) MUST be sent back to DDRW within 7 business days of the DELIVERY date. (Ex. if you order arrives on the business day of Monday, then your order must be shipped out back to us by the business day of Wednesday the following week)
- Pack your item(s) in a secure package with the protective packaging around the item(s) as it was sent to you.
- Items MUST be returned WITH TAGS and UNDAMAGED/UNWORN. If item(s) are returned without tags or are damaged/worn, your return will NOT be processed and you will not receive your store credit compensation.
- INCLUDE your packing slip with the items you are returning circled so we can be sure we have the correct customer information and have received the correct item(s)
- Please email your tracking information to info@desertdown.com so we can be on the lookout for your return! :)
*ATTENTION*
Your return will be refunded in the form of STORE CREDIT ONLY. We do not process returns back to cards or any other form of payment. This applies to ALL purchases.
RETURN ADDRESS:
Desert Down Ranch Wear LLC
144 North Broad Street
Galesburg, IL 61401
DDRW is NOT responsible for:
- ANY and ALL customs fees for packages going in or out of the United States
- Delays with USPS or UPS shipping
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
- UPS Claims Support
- USPS Claims Support
ISSUES WITH YOUR ORDER & FEES
WRONG ADDRESS:
- If Desert Down Ranch Wear receives a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for paying the additional shipping cost for the second shipment to the correct address.
- You will receive an email from info@desertdown.com or a phone call from (309) 509-1353 if we have run into this issue with your order.
- An invoice will be sent for the additional shipping cost, and must be paid promptly. Your order will not ship until the invoice is paid.
DAMAGED OR WRONG ITEMS RECEIVED:
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If there are any issues, such as damage to items purchased or you have received the wrong item, please send clear photos of your item(s) and your receipt to info@desertdown.com WITHIN 3 DAYS OF DELIVERY.
- We will review this email and send a prepaid label for a return.
- You have 7 DAYS to ship the return back to us once we have sent you your prepaid label.
- If the items are not sent back within those 7 days the item(s) will no longer be accepted.
STORE CREDIT will be issued for damaged goods. There are no exceptions for this policy. Items that have been worn and claimed damaged will not be accepted. All tags must be intact.
IMAGE DISCLAIMER:
Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary. Please take this into consideration while purchasing. Only items that are not Final Sale are eligible for returns.
