Dream Weighted Sleep Swaddle

(Instagram & Facebook’s generic policy DOES NOT apply, we go by OUR policy)

SHIPPING

• FREE SHIPPING on orders $150+ 
  • *EXCLUDING all boots, cowboy hats, beddings, and rugs. If an item is shipped directly from another vendor such as Walli Cases or Mebie Baby custom graphics, their shipping rates will be charged*
    
• We do our best to get orders out in a timely manner, please allow 2-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead! 
• We ship via USPS and UPS carrier. You will receive your tracking number via email or text (dependent on the information you provide at checkout) with a link that will lead you to the carrier of your package. 

Desert Down Ranch Wear LLC is NOT responsible for:

• ANY and ALL customs fees for packages going in or out of the United States 
• Delays with USPS or UPS shipping
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
• UPS Claims Support
• USPS Claims Support

ORDER MODIFICATION

Promo codes MUST be applied before completing your purchase. Orders will not be canceled or modified after purchase, unless to update an address.

If there is an issue with your shipping or billing address, please notify us as soon as possible! We do try to ship orders in a timely manner, so we want to ensure your order gets to the correct destination. 

FINAL SALE-NO EXCEPTIONS

The following items are FINAL SALE

• ALL DROP SHIPPED ITEMS
• ALL SALE/MARKED DOWN ITEMS (Items in our SALE RACK tab OR are purchased during a SPECIAL/PROMOTIONAL SALES excluding brand rep codes)
• Bundle deals/Mystery boxes
• Customized items
• Cowhide products (excluding shoes)
• Robes
  
• Bodysuits
• Bralettes
• Jewelry 
• Hair Clips
• Hair Brushes
• Hats
• Phone Cases
• Purses/Bags/Wallets
• Home Decor
• Tumblers

COWHIDE PRODUCTS: 

• ALL authentic cowhide products vary in color, texture, and pattern.
• Hides do not qualify as defects and will not be refunded.
• ALL CUSTOMIZED COWHIDE PRODUCTS ARE FINAL SALE-NO EXCEPTIONS!  

 *ATTENTION* 

Your return will be refunded in the form of STORE CREDIT ONLY. We do not process returns back to cards or any other form of payment. This applies to ALL purchases. 

ISSUES WITH YOUR ORDER & FEES 

WRONG ADDRESS: 

• If Desert Down receives a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for paying the additional shipping cost for the second shipment attempt to the correct address. 
• You will receive an email from info@desertdown.com if we have run into this issue with your order. 
• An invoice will be sent for the additional shipping cost of a new label, and must be paid promptly. Your order will not ship until the invoice is paid.

DAMAGED OR WRONG ITEMS RECEIVED: 

• If there are any issues, such as damage to items purchased or you have received the wrong item, please send clear photos of your item(s) and your receipt to info@desertdown.com withing 3 days of delivery. 
• We will review this email and send a prepaid label for a return.
• You have 7 business days to ship the return back to us once we have sent you your prepaid label. If the items are not sent back within those 7 business days the item(s) will no longer be accepted. 

Items that have been worn and claimed damaged will not be accepted. All tags must be intact.

If a product is sent back without tags or worn, you will be responsible for the shipping cost to send the item(s) back to you. An invoice will be sent upon receiving the item(s) and you will have 3 days to pay the shipping label invoice. After 3 days your item(s) will be donated to our local charity.

IMAGE DISCLAIMER

Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary. Please take this into consideration while purchasing. Only items that are not Final Sale are eligible for returns.