Ariat Laramie Boot: Burgundy

(Instagram & Facebook’s generic policy DOES NOT apply, we go by OUR policy)

SHIPPING

• FREE SHIPPING on orders $100+
  • *EXCLUDING all boots, beddings, and rugs. If an item is shipped directly from another vendor such as Walli Cases or Walking A custom graphics, their shipping rates will be charged*
• We do our best to get orders out in a timely manner, please allow 2-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead! 
• We ship via USPS and UPS carrier. You will receive your tracking number via email or text (dependent on the information you provide at checkout) with a link that will lead you to the carrier of your package. 
  
• Route shipping protection is added to all orders by default. This shipping insurance provides extra protection on your package. If your package is lost or damaged, you can file a claim with Route to receive compensation for your items. 

Desert Down Ranch Wear LLC is NOT responsible for:

• ANY and ALL customs fees for packages going in or out of the United States 
• Delays with USPS or UPS shipping
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
• UPS Claims Support
• USPS Claims Support

ORDER MODIFICATION

Promo codes MUST be applied before completing your purchase. Orders will not be canceled or modified after purchase, unless to update an address.

If there is an issue with your shipping or billing address, please notify us as soon as possible! We do try to ship orders in a timely manner, so we want to ensure your order gets to the correct destination. 

FINAL SALE-NO EXCEPTIONS

The following items are FINAL SALE

• ALL DROP SHIPPED ITEMS
• ALL SALE/MARKED DOWN ITEMS (Items in our SALE RACK tab OR are purchased during a SPECIAL/PROMOTIONAL SALES excluding brand rep codes)
• Bundle deals/Mystery boxes
• Customized items
• Cowhide products (excluding shoes)
• Robes
  
• Bodysuits
• Bralettes
• Jewelry 
• Hair Clips
• Hair Brushes
• Hats
• Phone Cases
• Purses/Bags/Wallets
• Home Decor
• Tumblers

COWHIDE PRODUCTS: 

• ALL authentic cowhide products vary in color, texture, and pattern.
• Hides do not qualify as defects and will not be refunded.
• ALL CUSTOMIZED COWHIDE PRODUCTS ARE FINAL SALE-NO EXCEPTIONS!  

ALL ABOUT RETURNS

Start Your Return HERE

ALL RETURNS ARE REFUNDED IN THE FORM OF STORE CREDIT ONLY! 

• Desert  Down accepts returns of unwashed, unworn, undamaged, unaltered, or defective merchandise, that is not a final sale item.
• Returns must be sent to us within 14 days from the date your order was delivered. 

INTERNATIONAL ORDERS CANNOT BE RETURNED

HOW TO MAKE A RETURN: 

• Return Address:

• You, as the customer, are responsible for purchasing your own return shipping label at your desired carrier.
• Pack your item(s) in a secure package with the protective packaging around the item(s) as it was sent to you.
• Items MUST be returned WITH TAGS and UNDAMAGED/UNWORN. If item(s) are returned without tags or are damaged/worn, your return will NOT be processed and you will not receive your store credit compensation. 
• INCLUDE YOUR PACKING SLIP with the items you are returning circled so we can be sure we have the correct customer information and have received the correct item(s)

 *ATTENTION* 

Your return will be refunded in the form of STORE CREDIT ONLY. We do not process returns back to cards or any other form of payment. This applies to ALL purchases. 

ISSUES WITH YOUR ORDER & FEES 

WRONG ADDRESS: 

• If Desert Down receives a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for paying the additional shipping cost for the second shipment attempt to the correct address. 
• You will receive an email from info@desertdown.com if we have run into this issue with your order. 
• An invoice will be sent for the additional shipping cost of a new label, and must be paid promptly. Your order will not ship until the invoice is paid.

DAMAGED OR WRONG ITEMS RECEIVED: 

• If there are any issues, such as damage to items purchased or you have received the wrong item, please send clear photos of your item(s) and your receipt to info@desertdown.com withing 3 days of delivery. 
• We will review this email and send a prepaid label for a return.
• You have 7 business days to ship the return back to us once we have sent you your prepaid label. If the items are not sent back within those 7 business days the item(s) will no longer be accepted. 

Items that have been worn and claimed damaged will not be accepted. All tags must be intact.

If a product is sent back without tags or worn, you will be responsible for the shipping cost to send the item(s) back to you. An invoice will be sent upon receiving the item(s) and you will have 3 days to pay the shipping label invoice. After 3 days your item(s) will be donated to our local charity.

IMAGE DISCLAIMER

Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary. Please take this into consideration while purchasing. Only items that are not Final Sale are eligible for returns.